“Booking system” – words that immediately bring to mind businesses such as hotels, hairdressers, and alike. And of course, that’s true because it’s often about handling appointments of various kinds. It is a basic feature that is somehow included in all booking systems. But properly designed, a booking system can be so much more, with benefits that may not be obvious from the start.
That was our thinking back in the middle of the 2010s at Viström – a digital development company located in Sweden. Back then, we were already experienced in e-commerce projects and business system integration, in addition to traditional web solutions.
Turning problems into opportunities
Over time, customers’ needs became clearer. Finding an off-the-shelf booking system that suited the needs reasonably was difficult for most people. Those who still succeeded were forced to adapt their activities to the system, instead of the other way around. We received more and more inquiries about booking systems and soon saw how we could turn problems into opportunities. It must be possible to create something new and better by utilizing our knowledge in design, UX, system development and integration – insights that were frighteningly often lacking among the suppliers who only worked with booking systems.
In 2017, we therefore chose to focus our resources on booking, scheduling and time management systems development. The result was the modular API-first system Hapio, which with great flexibility makes it possible to meet industry-unique functional requirements and brand-strengthening design requirements cost-effective, without having to reinvent the wheel every time.
Close support and constant development
In all Hapio projects, we work closely with our customers and review the business from the ground up, to ensure that the right efforts are made in the right places. It´s an approach that creates conditions for a well-thought-out and stable end product, which can also be easily supplemented with added functionality when new needs arise.
Today, we are a great team of employees who are constantly working to develop the Hapio system to new heights – ever more competent, ever more flexible. Our long-term ambition is to become the leading player in the segment by ensuring that our customers get exactly what they need, be it specific system features or quality support.